Feature request: Webhooks

Hi Chris,

Well spotted. This is indeed out. We are planning many more enhancements to the product this year, so stay tuned to the updates. We're very proud of our first iteration, but we know there's a lot more that can be done to improve the experience and utility of webhooks.

Chris

Hi, is this feature out? I found this article https://support.zendesk.com/hc/en-us/articles/1260803996569-Creating-a-webhook that seems to be updated yesterday

Hi Justin,

No new updates, however we will have more to say about this come July (estimated). I can confirm though that the first version will not support custom headers. Though we will be looking at enhancements such as this for future iterations of the feature.

Chris

Have there been any updates regarding the new webhooks feature? Do we know if we will have the ability to specify custom headers? 

Woohoo! Thanks Chris & team!

Eager to see the results of this work :)

Hello everyone,

Thank you for your feedback around webhooks over the last few years! I'm pleased to share that in 2021 Zendesk will be releasing the first version of webhooks for us. Please keep on the lookout for the announcement soon, many of these concerns and questions will be addressed ;)

Chris

Hi Remy,

We just added a button "connect with intercom", and when it's clicked and the user validate the permission we ask, everything is connected, the webhooks are installed on their account, we get an access token, etc.

We have something similar with Global OAuth, you could run this in conjunction with an app with Apps Requirements to create a target with everything set up and ready to go without needing to guide admins through the procedure - it happens upon the app being installed by the admin.

Chris

I completely agree with all the above.
Extensive webhook capabilities should be a basic feature for a tool like Zendesk.

It seems possible now to do some "webhook" with target, but each have to be manually set-up, so we would have to guide our customer on this integration, which is a complex, time-consuming and error prone way of doing it.

Would be great to have something similar to Intercom, for example. We just added a button "connect with intercom", and when it's clicked and the user validate the permission we ask, everything is connected, the webhooks are installed on their account, we get an access token, etc.
We need a similar plug-and-play webhook system.

Also need the ability to define headers for this. This should be a basic feature of any webhook tools in SaaS today. How has Zendesk not prioritized this in the last 2 years? It is not a large technical lift to expose this capability.

Please create this feature ASAP! 

I would also like to the option of auth headers in this case -H Authorization: Bearer headers. To work around this issue, another tool will need to be created to parse the data from zendesk correctly, and then send it. Or a 3rd party integration tool(automateio) will need to be purchased to send data from zendesk > smartsheets correctly.