Individual end user ticket permissions

2 댓글

  • Belinda Daub

    We also need this access. Most of our customers have asked for their managers to be able to review the tickets for the entire organization, and to update and/or close them. It would be best to allow us to configure end-user roles with specific access rights, but at a minimum to provide one additional role that allows managers to change the status (open, hold, pending, solved...) on tickets. 

    0
  • Kirill Akimov

    Hi!

    Many customers of our organization that uses Zendesk inquire about the option to give full access to all their tickets within a particular organization but only to limited amount of users. Now it's not possible, we can let all users within org either edit rights or view rights, a segmentation doesn't work here because org permissions settings override user's one.

    0

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