Alphabetical sorting of ticket field values translated by dynamic content

2022년 1월 20일에 게시됨

At present, when using dynamic content in ticket field values, it is not possible to set up an alphabetical sorting that would adapt to the different translations. As the values are not the same according to the language, the order cannot be fixed in the fixed setting of the ticket field. The sorting should therefore be done dynamically in the ticket according to the actual translated values that are displayed.

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Riccardo Centomo

2022년 1월 20일

Hi Anne-Flore Caire

Your share is very interesting!

Thanks a lot!

Anne-Flore Caire

2022년 1월 20일

Hi Riccardo Centomo

Instead of the value of the field, we have put the dynamic content previously created with all its translations.
Since we worked on already existing fields, 2 important returns to share:
- Impossible to do it by export and reimport. We had to use the Zendesk API. We called on our integrator as we did not have the internal resources to do this
- Do not modify the markers because this would make these field values disappear in the triggers where they are used in the conditions

Hoping this helps you