I have created an application that sets the timer, for example, to:
1. Begin the day
2. Lunch break
3. Tea break/coaching/training etc
4. End day.
I am building this app so that I could trace the agent's activity and this will help me know the productivity and utilization, further, this could help our Data Analysts to know the agent's logged in time, time spent on breaks, lunch etc. The overall activity of the agent could be noted and should be saved somewhere.
So I created the buttons in the HTML file and each of them has some logic that I have written in the JS file, everything is working fine but below are some requests/challenges I have been facing:
1. How to get an alert or confirm window on every button that is clicked within the app? Also, how to make sure that if an agent has punched in any break or then he is not allowed to even touch any touch till the time he/she ends that break?
2. How to create the logs of every button clicked and save the data of the app? (If I have to save the data in some database then how to integrate that database to communicate with that app within the Zendesk instance?)
3. How to make sure that the refresh button doesn't change the numbers (once the timer that has been set or any button has been clicked should not put the timer numbers back to zero once the Zendesk instance is logged out or on-page refreshed) in App, hence don't change the number on database either?
I have read a lot of developer articles and got a lot of help from there to how to create an app and everything but just for the above 3 questions, I have been trying to find the answers; any help would be greatly appreciated, once I find success in this whole CI/CD process and app finalization then I will put this app for free in Zendesk Marketplace.
The application would look like shown in the below snapshot.
I look forward to hearing from you.
Begin Day HH:MM: SS End Day
1st Break HH:MM:SS End 1-B
Lunch HH:MM:SS End L-B
2nd Break HH:MM:SS End 2-B
Coaching HH:MM:SS End C.
Training HH:MM:SS End T.
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