Event on Ticket Creation via Email

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Ronald Czachara

2022년 3월 31일에 게시됨

Hi there,

We have an app that sends an HTTP request when new tickets are created. The idea is to generate an alert in our own product.

All words find when I create the ticket manually. However, when the ticked is created via email the event (ticket.saved) does not seem to be triggered.

In the manifest the app is marked as a background app:

  "location": {
    "support": {
      "background": "assets/iframe.html",
      "ticket_sidebar": {
        "url": "assets/iframe.html",
        "flexible": true
      }
    }
  }
 
Am I missing something? Any help is highly appreciated.
Thanks
Ron
 

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