We are having reports of users on our site not being able to access live chat functionality.
The live chat is triggered when a user clicks the persistent button on screen which overlays the site.
We did some trouble shooting questions with a user and they could not see the button on their laptop screen when connected to their home broadband (wired connection) but on their phone using 4G the live chat button was visible
Does anybody have an experience of users reporting similar issues. ? We wondered if this could potentially be down to some sort of firewall or perhaps pop up blocker software?
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