APIUnavailable when using Events API

Hi Andrea, thanks for your patience while I've been looking into this. It turns out that this is a very confusing situation regarding the two different types of "Suite" products that we have offered over the last couple of years. It looks like there have been some tickets open discussing the issue with the Sunshine APIs which have not been fully resolved. To give a very quick recap of the underlying situation:
 

• We currently offer Zendesk Suite as a product that you can purchase, which includes access to Sunshine.
• We previously offered Support Suite, which does not include access to Sunshine.
• Differentiating these two is unfortunately so difficult that even those of us who work here have gotten tripped up on this a number of times. This is something that we should be more aware of so that we can get you the correct info from the beginning. I've started some conversations internally on how we can make this clearer to both our customers, as well as us, the employees.

 
To determine the next steps that we should take, I'm going to open a private ticket to discuss your options and then facilitate the process to make sure that your decision is successfully complete. I'm really sorry that this has been so difficult for us to troubleshoot thus far, but I'll make sure that the rest of the process is less of a headache!
 
Talk to you in the private ticket soon!

That is definitely strange...I can't think of a reason that would not show up for a customer. Would you mind turning on account assumption so that I could check a few things out?

Hi Andrea! Are you in the Admin Center for your account? You can reach the Admin Center from the product tray in the upper right corner of your instance. If you are in the Admin Center, are you an admin in your account? If the answer to both of those is "yes", could you take a screenshot of your admin center and remove and identifying information? 

Hey Andrea,
 
Sorry for the delay in getting back to you!
 
Thanks for clarifying the role visibility on your end.
 
Can you also take a read through this article and confirm that everything has been enabled correctly:
 
Adding Sunshine user profiles and events to customer context in a ticket
 
Let me know how you go with that.
 
Thanks!
 
Tipene