Not able to view email content
완료
2022년 5월 26일에 게시됨
We are having an issue with emails that are forwarded to Zendesk and viewing the content of the email in the ticket. When we open the ticket, what was written in teh email is not displayed. If we click on view original email, we are able to see what was written in the body of the email. We are using a forwarding rule in Outlook. The same rule that forwards to Zendesk also forwards to a test Gmail account and the emails display with no issue. This also only happens on a handful of emails, most emails forward just fine. Has anyone else experienced this or does anyone have a workaround?
(I redacted personal information in the screen shot)
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Amisha Sharma
Hello Joanne - Were you able to raise this issue with Zendesk support? Can you provide us steps to reproduce this issue and share screenshots? Thanks!
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Joanne
Hi we are new to Zendesk and experiencing the same issue where we have to click on the 3 dots to view the original email content which is confusing and laborious. What is the solution to fix this?
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Amisha Sharma
Hello Juli Hackenberger - Thanks for explaining the issue. Since it's happening intermittently, could you raise a ticket with Zendesk support so that our advocacy team can go through the necessary troubleshooting steps? Thanks!
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