Failed to decode JWT

답변함

Hi you guys,

I took the steps according to the documentation to enable authenticated visitors for messaging with Zendesk SDKs. https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/sdks/web/enabling_auth_visitors/?_ga=2.268652913.1675815841.1654150203-1035270265.1654150203. But I experienced a problem as below. Give me some help to solve the thing, please

3 댓글

Eric Nelson
- 2022년 06월 02일 12:48
Zendesk Developer Advocacy
Hey Toan,

Can you share the corresponding code snippets so we can see how you're handling the JWT?

Thanks

0
Toan Nguyen
- 2022년 06월 02일 13:38
We build the mobile app, which integrated with Zendesk, by using flutter library dart_jsonwebtoken

0
Eric Nelson
- 2022년 06월 02일 14:01
Zendesk Developer Advocacy
Hey Toan,

Unfortunately we don't support flutter, so the amount of debugging I can do is pretty limited. Have you checked to see if the JSON can be properly decoded using a tool like JWT.io? This may help you to isolate where the request is being malformed. Lastly, I've went ahead and deleted your code snippet as it shows your keys.

Apologies for not being able to be more assistance.

0

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