Time tracking interaction via Zendesk API
답변함
2022년 7월 20일에 게시됨
Is it possible to interact with the Time Tracking app via Zendesk APIs? Specifically, it it possible to add Time to a ticket using an API call?
0
5
2022년 7월 20일에 게시됨
Is it possible to interact with the Time Tracking app via Zendesk APIs? Specifically, it it possible to add Time to a ticket using an API call?
0
댓글 5개
Erica Girges
You could very well do that. In that instance it probably would be good to create additional ticket fields for that if you're looking to distinguish them differently from one another. You could also choose to hide these fields on a user role basis as well. This may be useful if you want to ensure no one other than yourself has access to updating that data.
0
Davis Alvey
Erica,
Thank you for the response. I'm not familiar with custom ticket fields, so I want to make sure I understand. Is the suggestion to use a custom field to keep track of the total time spent on a ticket? Is that a good summary of the suggestion, or am I misinterpreting it?
If possible, I would like to store different individual time entries per ticket...i.e. 15 for X, 32 minutes for Y, etc. in a journaling sort of way. Is that possible?
Thanks,
Davis
0
Erica Girges
You should be able to do this utilizing the update ticket endpoint. You'll want to make sure that you have the Custom Ticket Field ID for the time spent field that you'll be updating.
If you haven't used this endpoint yet with Custom Ticket Fields, you'll want to be sure to take a look at our docs to ensure you have the request body formatted correctly.
Hope this helps!
0
Davis Alvey
Thanks for the response! I would like to be able to manually add time to a ticket via the API.
0
Erica Girges
Thanks for posting your question to the Community. Just to clarify, are you looking to display the value for the current handling time in a visible ticket field or are you looking to manually add handling time to tickets?
Looking forward to your response!
Best,
Erica
0
댓글을 남기려면 로그인하세요.