Private Groups (Support) - Access to Suspended Tickets view

3 댓글

  • Sara Ledger

    100% agree with Oleg Sakharov. Zendesk needs to expand the permissions for Suspended tickets to account for the change with Public/Private groups. 

    Adding the ability for Private groups was great but at the same time it broke the suspended ticket permissions since users have to still have access to all tickets, not just Public group tickets which disregards the addition of the Private group functionality addition.

  • Alina Wright
    Zendesk Product Manager

    Hi, PM here for private ticket groups. Hear you on the suspended tickets issue and hoping it's something we can prioritize next year, pending annual planning. I hope to have an update on timeline for you in Q1.

    Thanks for your feedback on this! Helps us push the right things forward.

  • Sandata Technologies, LLC

    100% agree as well. This is very frustrating. We cannot enjoy the benefits of the private groups (which are very much needed) without losing system functionality for multiple teams. I am hopeful that this is on the road map as a priority for Q1 2023.  


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