Is there a way to customise the latest upgrade

6 댓글

  • 공식 댓글
    Kolten Kittleson
    Zendesk Product Manager

    Hello everyone,

    We sincerely appreciate this feedback and would love to hear more about this feedback live. Please join us on Thursday, October 13th at 11 AM CST for our PM Roundtable on Agent Workspace. Live chat with us on what is and isn’t working with recent UI changes, your product experiences, and share your feedback directly with the product team.

    The link to register can be found here

    The team would like to know more about how different customizations can help workflows, and learn how the plans for allowing this can better be expanded to allow for a more blanketed approach. 

    And also feel free to contact our Support team to learn about any possible changes already available to your accounts. 

  • Lou
    Community Moderator
    The Product Manager Whisperer - 2022

    Have you implemented Agent Workspace? I'm wondering if that's what's causing the new layout. We have not implemented it and I still see the latest comment at the top.

  • Karim Schlegel

    I also dislike the swapped fields and having to enter my comment at the bottom of the screen. After working with it for a few weeks now, it is still very frustrating.

  • Michael

    yeah, it would be great if I could move the comment box back to the top of the screen by default. 

  • Jarad Garlesky

    Agreed comment box order should be up to the customer

  • Andy Zapata

    Yes. Would be really helpful to be able to work in just the top half of the browser for almost my entire workday like I used to be able to.


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