Views not automatically refreshing and browser having to be refreshed to show current ticket status when opened
We have had to rely on the auto-refresh third-party Chrome extension to provide what should be native functionality. This has side effects though that can cause erratic behaviour in the browser.
The tickets also stopped auto-refreshing along with the views in the last few months and now requires a browser refresh "F5" (this is even without the third-party auto-refresh extension installed or any other extensions for that matter).
That is a lot of manual work from support staff to make sure we don't miss tickets.
We should not have to be installing 3rd party extensions, constantly clearing cookies and cached data and refreshing the browser, just to achieve what should be a base level of functionality.
We are on an enterprise license and deal with a high volume of tickets and can't afford to be relying on manual refreshes to keep on top of tickets, that is what a ticketing system is for!
Please address this issue as this should be standard functionality for a ticketing system, especially one that has been around as long as ZenDesk.
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Same issue
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We also require this functionality.
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Any update we also need this? I really think they just skipped over common basic needs....
What is the third party extension called so that we can install that?
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We are zendesk users for over 10 years. I am sure that previously zendesk tickets interface has been updating automatically when there was a change in the view.
In any case, Zendesk must seriously consider adding auto refresh to their views. It is a critical feature that is available at many other support platforms.
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