ZAF ZCLI Integration Manifest - Failed to install app: Error creating requirements 500 Internal Server Error

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Nick Zarate

2022년 11월 15일에 게시됨

I'm developing a private Zendesk App and when I try to install the app, I get the error message:

Failed to install app: Error creating requirements
500 Internal Server Error: {
    "status" => 500,
    "error" => "Internal Server Error"
}

I've isolated the issue to something related to my zendesk channel integration manifest file. The reason I say that is because the app installs fine when I remove:

"channel_integrations": {
    "onboard_zt_channel_integration": {
        "manifest_url": "https://jsonkeeper.com/b/09KA"
    }
},

from my requirements.json. My integration manifest hosted at https://jsonkeeper.com/b/09KA is

{
    "id": "onboard_zt_channel_integration",
    "name": "OB Test Channel",
    "version": "1.2",
    "author": "Onboard RS",
    "push_client_id": "1040093493454",
    "channelback_files": false,
    "create_followup_tickets": false,
    "urls": {
        "admin_ui": "https://2ec0-76-76-244-8.ngrok.io/api/administrativeInterface"
    }
}

I can also confirm that the ngrok url I have set up isn't even getting hit (i.e. It seems that the 500 Server Error is not coming from the app running at the "admin_ui" ngrok URL).

More than debugging this specific issue, there's times where my zcli commands for creating, updating the app, etc. fail, but the error message displayed in the Zendesk UI prints generic error messages that don't provide too much context. I'm just wondering if there is a place I can see more detailed log messages / error messages for further debugging?

Thank you!

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