I write a weekly newsletter about Zendesk called Internal Note.
The newsletter gives insights on new Zendesk releases, and tries to turn Zendesk’s excellent documentation into real use cases.
Each week I write about a new Zendesk feature, write a tutorial on how to implement a workflow in Zendesk, and give insights on how to approach big topics like security, automation or bots.
Once a month I also send out a roundup of all new Zendesk releases of that month.
Take a look at a few sample topics below, and feel free to subscribe for free to start receiving a weekly email.
If you like the content, or want to support the project, there's also an Internal Note Plus tier with additional content.
- Preview of the new Generative AI for Voice
- Dynamic Conversation Experiences in the Zendesk Bot
- Customer Service Trends 2024
- Preview of the new Customisable CSAT EAP for Zendesk
- Announcing the Custom Objects series for Zendesk
- Automatically link incidents and problems in Zendesk
- Zendesk AI Keynote - A full overview of the new releases
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