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Zendesk API Incremental SLAs Sideload Error
2023년 2월 15일에 게시됨
Hello,
We are trying to export tickets together with SLA data to do further analysis. We are using recommended way to incrementally load the data (cursor pagination):
/api/v2/incremental/tickets/cursor.json?start_time=1577885450&include=slas unfortunately we are getting an upstream request timeout (or 504) error. It looks like something on zendesk side. When I am using more recent date (jan/feb 2023) as start time it works ok. Problem is that we want to first do big initial load and then schedule daily load.
Additionally sideloading brands, metric_sets works ok with cursor.
Can you help us with that please? If above solution does not work is there any way we can get (or calculate) whether SLA was breached or not (this is what we after mainly)
BR
Tomek
2
댓글 2개
Greg Katechis
Hi all! In a situation like this, we would need more information in order to begin troubleshooting this. Please send a request to our Advocacy team and they can check the logs to determine what may be going on here.
0
Evgenii Ovsiannikov
Hey!
We are having the same issue on certain pages, but even without any sideloading.
Please provide help.
0
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