Make a way to bookmark current tickets!!
Everyday when it signs me off, I reopen and all my past tickets I was wanting to watch are gone.
And like today there are no recently viewed ones either.
This is a daily disaster.
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I agree bookmarking tickets should be built into the product. Right now the only way to do this natively is to add tags to them manually or something. We use Lovely Views app to bookmark and would love it right in Zendesk in addition.
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