Add phone and custom fields to custom ticket form with the Ticketing API



2023년 5월 23일에 게시됨

Hi Zendesk's community,

When following this guide: https://developer.zendesk.com/documentation/ticketing/managing-tickets/building-a-custom-ticket-form-with-the-zendesk-api/

Is it possible to add a phone number to the requester's object and access the user fields (*.zendesk.com/admin/people/configuration/user_fields).

Thank you!


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From what I understand we are limited to https://developer.zendesk.com/documentation/ticketing/managing-tickets/creating-and-managing-requests/#creating-anonymous-requests

I added my custom form inputs into the comment body and the agent needs to manually add it to the custom field...

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ACO Is your query meant to address the pre-population of a customised user field such as mobile number through the API? If yes I have the same query and really keen to be directed to the right documentation to achieve this.  

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