Subtopics in Community
2023년 8월 18일에 게시됨
The hierarchy of the Community is Community Topic > Community Posts. I like to be able to create subtopics. Especially as long as Zendesk doesn't offer country-specific Communities, we need subtopics. Here's why:
Zendesk's current solution is to use topics to localize the Community. Meaning, we create a topic called "Germany", another called "UK", and so on. But then the user clicks on the topic and lands directly in the list of posts. But the user should see subtopics that cover the actual topics, like 'General FAQ' or 'Product Requests'. Without subtopics, there is no way to include the actual topics if you have already used the topics for localization.
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댓글 2개
Tina Hulke
Thanks for the info, Nicole. Could you explain some workarounds? I need to create a community that is used in different countries.
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Nicole Saunders
Hi Tina,
Thanks so much for your feedback. However, the product manager for Gather has let us know that subtopics are not planned for development, and workarounds will continue to need to be used.
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