Feature Request Summary:
It would be nice to have the ability to add/change Requester in a macro.
Agents heavily use macros for standardized responses on a ticket. Our agents are often redirecting requests to correct people or creating net new tickets to specific people for assistance. it would be nice for it to also automatically move an existing requester into the CC and add a new requester.
Business impact of limitation or missing feature:
This feature would help speed up responses and ticket creation especially with agents that have to do this constantly.
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