Feature Request Summary:
Additional conditions within Contextual Workspace (more granular) similar to Triggers.
Ability to have conditions more than Brand or Group. For example:
- Current user. Ability to define Agent Workspace according to which agent is viewing current ticket.
Business impact of limitation or missing feature:
In general, Agent Workspaces are determined by conditions of a particular ticket (Ticket is assigned to Group A, then use Workspace A). When we use contextual layouts and bind them to agent workspaces, there could be a need to define layout for different agents. In other words, some agents want to see layout A, others layout B. So it's more about customization of Zendesk Ticket UI personally for each agent.
댓글을 남기려면 로그인하세요.