Thanks for all the great questions! I went back and grabbed them from the chat, some might have got answered during the call, but I thought it would be good to have a public reply for everyone to see. If we missed your question or have a new one, add a post to this discussion!

From Sienna Perez

We've been a long-time user of Tymeshift and are excited about more integrations with ZD. Are there any plans to move tymeshift reporting into Explore? If so what would the timeline look like? We find the reporting in Tymeshift to be somewhat lacking currently

From Heather Rommel

We're hoping the status of an agent is more flexible than it was. Example: Agent is suddenly out sick, can someone (besides an admin, maybe a manager?) update their status?
Another question is does WFM only support Push model or can it be used for Pull model as in we TAKE a ticket vs being auto-dished a ticket
Can we trigger off a Tymeshift event such as a shift to alert, say, slack or a paging service?
Can you integrate time off etc with Workday?

From Aaron Doane

One of the things that has skewed our reporting is time tracking not automatically stopping when an agent locks their PC. https://support.zendesk.com/hc/en-us/community/posts/6624673325082-Feature-Request-Stop-Tymeshift-automatic-time-tracking-when-agent-locks-their-PC
Do those APIs go both ways? Could Paycom feed Tymeshift Time Off requests, for example?

From Naomi Greenall

Would love to know if we could integrate with Paycom. Currently we use this for time-off, clocking-in/out, etc...If we encourage our employees to use Tymeshift for this would we still have to manually port over requests? This is a big concern and slight deterrent for us.

From Rita Gleason

Is there an additional cost if you have Suite?

From Kathleen Taylor

The tracking time outside of ZD - does this apply to Light Agents and can this be tracked if an agent works in Kantata and Teams

From @Pablo Torres Sepúlveda

Where can I get subscribed to those events?

From @Dana Barr

We have 3 separate schedules.1) Static schedule weekly schedule2) A statutory Schedule that we scale down the number of agents 3) Standby schedule where people that are not working that a certain day based on their weekly schedule. We also have a mixture of agents that work 8 hour/5 days a week, weekdays only and 10 hour/4 days (some work weekends). How configurable is Tymeshift in auto scheduling?