Omnichannel Routing - Need a way to report on tickets auto-assigned versus manually assigned to agents

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)

Omnichannel routing has been a game changer, however, with any change there is resistance. Many agents still prefer to review open tickets and “cherry-pick” the tickets they want, rather than working their current Open tickets and allowing Omnichannel routing to assign work. As an Admin, I need a reliable way of analyzing how much Omnichannel routing is being utilized. 

What problem do you see this solving? (1-2 sentences) 

Agents who take tickets outside of Omnichannel routing rules may result in end users not getting support in a timely manner or increased backlog. This would allow administrators to report on the usage of Omnichannel routing and make adjustments accordingly. 

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)

This is a daily occurrence. 

Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)

There is no current workaround available at this time. 

What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)

I envision an Omnichannel Utilization report that tells how many tickets were assigned by the Omnichannel Routing logic, assigned by self, or assigned by another agent. You would be able to drill into ticket details from there, if needed.