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Trigger Approve "by E-Mail"

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Tobias Hermanns

2025년 3월 06일에 게시됨

Hi,

 

is there a way to trigger an Approve via E-Mail to the approver?

Does this E-Mail can contain Approve / Deny button?

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5

댓글 5개

날짜
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    RJ Hines

    +1. We also need this functionality if we're going to use Zendesk's native approvals app instead of something else like SweetHawk.

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    RJ Hines

    Seconded. We do not allow our End-Users access to our Help Center, so there would be no way for us to use this feature for them at this time without the ability to reply/respond via Email.

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    Rahul Narsinghani

    Thank you Tobias for these valuable insights and feedback. 

    For now, the approver cannot approve via email. Email does not contain Approve/Deny buttons. 
     

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    Francis Casino

    Zendesk Customer Care

    Hello Tobias!
     
    Thank you so much for sharing your valuable insights and feedback!
     
    I would like to confirm what Rahul mentioned that tt the moment, the approver isn't able to approve through email since it doesn't include the Approve/Deny buttons.

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    Tobias Hermanns

    So we already have Buttons for CSAT in Zendesk Mails “Positive / Negative” which track it by API / Helpcenter.

    I think the same may make sense for E-Mail receiver. We have Agents who always work on Agent interface, but especially if we send Approves to Light Agents or Teamleader, they may don´t use “Views” to check Approval regularly.

    So quick approve through E-Mail or Views would be more helpful as a link back to Ticket.

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