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Q&A - Tickets and email
Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.
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Dear Zendesk community, I've searched most of your articles, but unfortunately couldn't find 100% answer of what I'm loo...
2021년 1월 20일에 게시됨 · SUNKKAA
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So we noticed that when we have a new or open ticket and we write a public reply to the user we can't save the ticket as...
2021년 1월 21일에 게시됨 · Daniel Niemeier
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We need to configure few custom fields for our ZAT app. And these fields are common across the sub-domain. Please guide ...
2021년 2월 02일에 게시됨 · Sushant Patade
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Hi, I sometimes copy and paste a table into a ticket, but then I don't like the look of it, so I try to delete the table...
2021년 2월 03일에 게시됨 · Grant Mason SMC ZD
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Hi All, I have got a dataset (.CSV) and I need to import each line in the dataset as a ticket in Zendesk. Do anyone how ...
2021년 1월 04일에 게시됨 · ezhil
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Hi, we connected Zendesk with different marketplaces. Tickets submitted from there gain a proper tag like "amazon". Now ...
2021년 1월 26일에 게시됨 · Jan Fendel
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We need the ability to make a private comment public after review. Does Zendesk support that?
2021년 1월 28일에 게시됨 · Aniqa Elahi
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Good afternoon people! I need some help. I need to link an email box to a ticket group. For when the group creates the t...
2021년 1월 21일에 게시됨 · Felipe (Tecna)
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Is there a way to make Zendesk cut messages properly if there's a discussion going between 2 non Zendesk persons and Zen...
2021년 1월 18일에 게시됨 · Otto Lindqvist
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I'm trying to create an automation that will automatically forward an idle ticket to a contractor. The problem is that I...
2021년 1월 19일에 게시됨 · Jefferson Black
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