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Q&A - Tickets and email
Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.
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Hi! I'm a new guy at Zendesk and I have the following task (longread): GIVEN: - There is a business (na...
2025년 3월 10일에 게시됨 · Dmitrii Kuzin
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Hi How do I change the column widths p...2020년 1월 11일에 게시됨 · Paul Wooster
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Hello, I've seen this subject mentioned and we've tried a number of times to figure this out with no luck so far, so hop...
2025년 3월 07일에 게시됨 · Will
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Hello, We are cutting over from Freshdesk to Zendesk next Tuesday morning (3/11) and our compliance team asked me if end...
2025년 3월 06일에 게시됨 · Jayci Minjare
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I am running an api that makes calls to zendesk on behalf of my customers. They give us their account ids and that's wha...
2025년 3월 04일에 게시됨 · Travis Spangle
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I have approximately 200 categories of tickets (there are conditions on conditions on conditions in my form!) which can ...
2025년 3월 04일에 게시됨 · Dean Paquola
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Is it possible to set the entries which have been edited due to new information or updates to bold or italic? I have sea...
2025년 3월 03일에 게시됨 · Dennis Lubberding
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I am looking for a way to send a notification to specific agents when an organization's open ticket count exceeds a cert...
2024년 5월 09일에 게시됨 · bill cicchetti
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Hello, We have given our customers a standard subject line that they can use to raise tickets. Something like this: Book...
2023년 11월 01일에 게시됨 · karankuwarbidxb
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Hi! We have many CSM's who will internally place a note on a ticket between a CX Agent and a client - and if the ticket ...
2023년 7월 14일에 게시됨 · Alexander Coburn Davis
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