최근 검색


최근 검색 없음

Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

새 게시물

I have a "Reason" field with 5 choices. I have a "Sub-Reason details" field with 15 choices. When I select the "Reason" ...

2021년 6월 07일에 게시됨 · John Mike

5

팔로워

0

투표 수

5

댓글


Hello, Just wondering if there are any workarounds regarding the Assignee field. Here's what I mean. Currently, we run o...

2021년 4월 22일에 게시됨 · Léo Branch

4

팔로워

1

투표

2

댓글


Hello Everybody, Currently we're using Alias A (ab...

2021년 5월 28일에 게시됨 · Kuldeep Patidar

2

팔로워

0

투표 수

1

댓글


Hello, I have an instance that I am trying to set up so that it can receive tickets via a web form on a website. The web...

2021년 5월 20일에 게시됨 · Justin Francisco - UpWork

2

팔로워

1

투표

1

댓글


I'm curious what options I have for the following issue: We have a user that is emailing into our system using two email...

2021년 5월 21일에 게시됨 · Corey Wahler

3

팔로워

0

투표 수

2

댓글


Hi, The business asks us to have the requestor name auto-filled i the form with the logged user name . Does someone has ...

2021년 5월 18일에 게시됨 · Olivier BRUYLANDT

3

팔로워

0

투표 수

3

댓글


How do we change the default incoming email domain from OURCOMPANY.zendesk.com to OURCOMPANY.org?

2021년 5월 12일에 게시됨 · Miles

2

팔로워

1

투표

1

댓글


Hi! One of my brands is using a website hosted typeform (TF) to gather customer info and some statistics. The TF uses a ...

2021년 4월 27일에 게시됨 · Patrick Crane

3

팔로워

0

투표 수

7

댓글


How do end-users read the public reply? I mean trough which channel are they notified,assuming the end-users origninally...

2021년 4월 26일에 게시됨 · Chin Lancelot

3

팔로워

0

투표 수

2

댓글


Hey, I've searched the help guides and I can't see a way to disable organization tags automatically adding to a tickets ...

2021년 5월 14일에 게시됨 · Cameron Priem

2

팔로워

0

투표 수

2

댓글