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Q&A - Tickets and email
Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.
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Hello, We are cutting over from Freshdesk to Zendesk next Tuesday morning (3/11) and our compliance team asked me if end...
2025년 3월 06일에 게시됨 · Jayci Minjare
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A while ago there was a change to Zendesk that made it so that whenever you click to set a ticket as open, pending, solv...
2019년 1월 29일에 게시됨 · JacobN
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Hi - we have noticed that when a user “reacts” to an email notification it updates the ticket. This adds an unnecessary ...
2025년 3월 19일에 게시됨 · Judy Correia
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Does anyone have an interesting way to detect multiple tickets from a customer in Triggers? I am looking to satisfy a re...
2025년 2월 19일에 게시됨 · Michael
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Hi How do I change the column widths p...2020년 1월 11일에 게시됨 · Paul Wooster
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Hi, I am trying to do an OR search in zendesk and cannot seem to get full list of tickets. I need to search for a numeri...
2024년 1월 30일에 게시됨 · Daniela Ragonese
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Hi! I'm a new guy at Zendesk and I have the following task (longread): GIVEN: - There is a business (na...
2025년 3월 10일에 게시됨 · Dmitrii Kuzin
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Hello, I've seen this subject mentioned and we've tried a number of times to figure this out with no luck so far, so hop...
2025년 3월 07일에 게시됨 · Will
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I am running an api that makes calls to zendesk on behalf of my customers. They give us their account ids and that's wha...
2025년 3월 04일에 게시됨 · Travis Spangle
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I have approximately 200 categories of tickets (there are conditions on conditions on conditions in my form!) which can ...
2025년 3월 04일에 게시됨 · Dean Paquola
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