Sophie

Hi Rob,

I do feel there is something missing from the pre-build Satisfaction tab. There should be a pre-built tab that allows managers & admin to review the comments left by satisfied and unsatisfied customers. These comments should be easily connected to a ticket number and agent. The original satisfaction reports had this and I wish Zendesk would bring something like this back. I was able to recreate one in my own Explore account however, it's still not as clean as the old satisfaction reports and takes a while to load properly. 

 

Hello,

I'm not finding "Calculated attributes > Clickable link (the custom attribute you created)" on my end. Is this feature still available or has the name changed?

Hello, 

 

I agree with the other Zendesk Clients here. Explore is failing to meet our needs and it's such a shame when the reporting/insights tab had everything we needed. I hope Zendesk is taking these needs into consideration.