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Chris Whyno

가입한 날짜: 2023년 4월 04일

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마지막 활동: 2023년 4월 25일

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님의 최근 활동 Chris Whyno

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게시물 Feedback - Chat and Messaging (Chat)

Our organization migrated to Agent Workspace about a year ago and switched from Chat to Messaging. Since then, we have experienced a lot of dropped chats. Our thought was to hopefully swap back to Chat and go back to our consistent level of service.

That said, we would also like to turn Agent Workspace OFF and go back to the regular chat dashboard/widget. Would anyone happen to know if there would be any consequences aside from not having to handle chats within the ticket view anymore?

Thanks!

2023년 4월 25일에 게시됨 · Chris Whyno

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커뮤니티 댓글 Q&A - Chat, messaging, and widgets

Interesting. Whenever we have reached out, we've been told there is nothing that can be done and it must be a browser issue.

댓글 보기 · 2023년 4월 05일에 게시됨 · Chris Whyno

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Chris Whyno님이 에 게시물을 만듦

게시물 Q&A - Chat, messaging, and widgets

Our org used live chat for a while and experienced decent success. We then transitioned to a tiered support system where specific routing was needed, therefore messaging became the requirement.

Since being in messaging, we've experienced issue after issue relating to dropped chats. Clients speak with our agents and start explaining their needs, then the message will disconnect causing a terrible client experience. 

The support we've received has consistently said it must be a browser issue on the clients' end. However, with how frequent this is, paired with them already being in the conversation, there has to be something else.

Has anyone else experienced something like this? Has anyone utilized routing with standard chat in any way?

2023년 4월 04일에 게시됨 · Chris Whyno

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