Neste fluxo de trabalho, você aprenderá a incluir imagens em notificações de regras de negócios modificando o corpo do e-mail com uma tag HTML.
O fluxo de trabalho inclui as etapas abaixo.
Etapa 1: selecionar a imagem
Encontre a imagem a ser incluída no corpo do e-mail e obtenha o URL direto para essa imagem.
Por exemplo, a imagem abaixo tem esse URL direto: https://dam.zendesk.com/m/4a25a18730907a7/webimage-Logo_Types_Primary-espresso
Etapa 2: editar a ação do gatilho
No corpo do e-mail da ação do gatilho, inclua <img src="image_url"> e substitua o URL direto da imagem onde diz image_url.
Etapa 3: testar o gatilho
Teste seu gatilho para certificar-se de que tudo está correto. Adicione uma condição de gatilho para que ele seja acionado apenas em seu ticket de teste. Por exemplo, adicione a condição Ticket >Tags | Contém ao menos um dos seguintes e |testforhtml verifique a notificação recebida por e-mail.
Você também pode usar HTML para redimensionar a imagem para que ela corresponda ao restante do e-mail. Saiba mais com w3schools.
20 comentários
Miriam Valdelvira
Cela n'a pas marché pour moi, une alternative ?
0
Chris Harman
After recent changes to your menus, it's now much easier to add a logo to trigger notifications. I could copy and paste the logo from our website into the message body. I clicked on the HTML editor, and it looks like Zendesk adds most of it for you now. I wish it was easier to resize images for people who don't know HTML, but still a big improvement.
0
Operations
Hello,
I've had the same issue, added the following to my trigger body <img src="https://ibb.co/XVWmvZY"> but the image is broken (I use Outlook and can only see what the image shows below).
The image format is .png so I know that's not the issue. I would appreciate any help. Thank you.
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Mario Dalla Costa
Como incluir uma imagem ou foto no corpo do e-mail? Uma imagem que esteja arquivada no meu pc. A opção de html não é válida para esta necessidade.
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Noly Maron Unson
Hi mfg,
The same should also apply since it will be up to the user's end how they will handle the image. How their client handles the images will depend on their system settings, restrictions, etc.
Hope this helps.
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mfg
Having the same issue here and I keep getting that this is related to the image download setting in Outlook and Gmail. I spoke with our Marketing team, who sends comms with images all the time and they've reported that they're aware some end users won't have images on auto-download but they're comfortable with it.
The difference though is that I want to make these updates to the global email channel template - but this article is written about using images in triggers. Do the same practices above apply?
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Guilherme Santi Clair Da Silva
Caros, boa tarde!
Consigo mandar a imagem do dashboard que programei a entrega no corpo do e-mail?
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Silas Johnson
Thanks again! i'll keep playing with it. I got it to send with a trigger, but image is broken
1
RichL
Silas Johnson To troubleshoot, I'd say first try to get it working in a trigger. I'm assuming you're trying to insert this image into the email message body, right? Try putting the image tag into the email body and setup the trigger so that it will only fire on a ticket that you update. I had a problem with a wayward space in my image tag, so it could be something like that.
In the automation, I'm not sure if you need to put it into valid HTML. That's the only way I am using images in email body from an automation as part of my CSAT survey. You could try adding the <html> <head> and <body> tags and all of that to make it valid HTML. Not really sure though without trying it out myself. Good luck!
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Silas Johnson
Maybe its because I didn't do it in a trigger?
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