Por que alguns usuários não são identificados corretamente quando enviam mensagens pelo WhatsApp?

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  • Fiorella Jiménez

    Hi team, one of my customer is having problems with their onboarding process for their new users because of the merging users. We have any roadmap for this point?, any ways to this gap of our integration ? : The first time a user messages through WhatsApp Zendesk will create a new user, even if their email or phone number is already associated with an existing user.


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