CSAT Being Given to Incorrect Agent

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1 Comentários

  • Comentário oficial
    Scott Allison
    Zendesk Product Manager

    I recommend you only send the CSAT survey some period of time after the ticket has been solved rather than sending it while it's still open. By default the automation we automatically enable on an account is set to send the survey 24 hours after a ticklet has been solved. 

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