Automatic Refresh in Views

75 Comentários

  • Comentário oficial
    Salvador Vazquez
    Zendesk Product Manager

    We are currently looking into solving use cases similar to this and looking for the best way to get agents more real time updates on high priority tickets. This solution may or may not be in Views though. There is no estimated time for a solution to this at the moment. 

  • Andreas Prehn Christensen

    It's a must have. we need it as well!

    5
  • Scott Allen-

    This feature would be super beneficial! With the latest update to Zendesk the actual refresh after responding to a ticket doesn't work consistently. I physically have to click refresh on the browser to see my own reply I just sent. It's becoming very frustrating.

    Hoping some auto-refresh can be added in the near future!

    5
  • Shane Edwards -

    They already have the ability to refresh the view (it happens when you sort the columns or click the home icon), they just didn't set up an efficient triggering system.  The way to do this is to have the server push to the logged in browsers whenever a new ticket comes in and spark a refresh.  They are half-way to the solution--it is incredible that this isn't the top priority.  We just moved to Zendesk and it never even occurred to me to test such basic functionality, so now I'm left with a sub-par operation for my support team.

    5
  • Todd Dover

    Zendesk needs to provide this with high priority.  We should not have to look to Google Chrome to provide workarounds for your limitations.  Come on Zendesk.

    5
  • Jason Shepard

    Someone tell them to “refresh” their own ticket screen so they see the last years worth of requests for this function.

    5
  • Arno (EMEA Partner)

    We have similar situation with tight SLAs with specific customer(s), and we really need to views to auto refresh. Agents are following multiple windows for udpates and these are all autoupdating except Zendesk, and it is not a usable solution to go and refesh single window, but all should auto refresh.

    4
  • John Polanek

    This would be an amazing addition to the product. Please consider adding this. 

    4
  • Customer Support

    GUYS (Zendesk)  Come on now!  This is not a "feature request".  IT'S A BUG!

    But seriously, this is a bug.  You are displaying information that is wrong.  It is incredibly obvious that this is a bug.

    Also, this is not something that technically/programmatically cannot be done.  Refreshing the non-post-back (Ajax) data in a browser is not that complicated and is done in so many applications.

    It's a bug.  Please address this.

    4
  • Ben Wright

    It's simply baffling that this is not an option. It's the most basic and important feature of any ticketing system.

    4
  • prakash.sati

    It's a very basic feature. Surprised!!! Zendesk has not included this yet. Definitely need it.

    4
  • Kristin Arcurio

    This feature is very much needed for my Support Agents as well.

    4
  • Joe Baer

    Yes autorefresh is essential functionality to make sure we are on top of our tickets. Please prioritize this.

    4
  • Customer Support

    CLEARLY Zendesk is ignoring us.  Please upvote this comment.

    4
  • mws

    Agreed on the above! Something has changed in the last two months because in addition to needing to refresh for new tickets, there's some type of caching happening where if you click into a ticket, you won't always see new replies/activity. You'd think for a ticketing system, this would be the most basic/important functionality.....

    4
  • Dani

    Agreed. Our current workaround is a tab refresher extension for chrome (Tab Auto Refresh)

    3
  • Eduard Martínez

    +1 to this. Hope we get the auto refresh soon. It would be an amazing QOL improvement to Zendesk.

    3
  • Bell Chen

    Yes to it.

    Without auto refresh, our tickets SLA will breach suddenly and out of control.

    3
  • Yanni (Test Account)

    +1 vote to this

    Definitely need it. It's a very basic feature to be honest.

    3
  • Jason Shepard

    Almost a year later and still nothing? 

    3
  • ML

    We have new users transitioning to Zendesk who did not see new tickets due to this shortcoming. We also have strict SLAs. Having to refresh or change views is not a solution for what should have been a basic feature included with the product.  

    3
  • Benjamin Gonzales Jr

    This feature is critical for time sensitive environment.

    3
  • prakash.sati

    +1 Vote, its a must have feature

    3
  • Shane Edwards -

    I just migrated back off of Zendesk last week and this is one of the key reasons.  Vote with your feet, a +1 here won't get you anywhere.

    3
  • Nick Jones

    We are new to this product in our organization but having an auto-refresh seems like a basic necessity that is just bizarre to not be included.  Think of it like email, would you second guess that Microsoft Outlook wouldn't be showing you email when it arrives?  A ticketing system should work in a similar manner and your dashboard should actively update at least every 30 seconds or so.  As a technician I'm usually involved in other projects and so I glance at my email or tickets to see if anything new has arrived.  If I have to manually intervene then I am going to miss out on replying to a lot of potentially critical issues.  Just offering some hopefully helpful criticism as everything else seems just right and many of us are wanting Zendesk to be the best.

    3
  • Michael Southwell

    This is still an issue for us as it has been for many years. Why hasn't this been implemented yet?

    We have had to rely on the auto-refresh third-party Chrome extension to provide what should be native functionality. This has side effects though that can cause erratic behaviour in the browser.

    The tickets also stopped auto-refreshing along with the views in the last few months and now requires a browser refresh "F5" (this is even without the third-party auto-refresh extension installed or any other extensions for that matter).

    That is a lot of manual work from support staff to make sure we don't miss tickets.

    We should not have to be installing 3rd party extensions, constantly clearing cookies and cached data and refreshing the browser, just to achieve what should be a base level of functionality.

    We are on an enterprise license and deal with a high volume of tickets and can't afford to be relying on manual refreshes to keep on top of tickets, that is what a ticketing system is for!

    Please provide a recent update on the progress of this issue as the last communication from the  ZenDesk development team was almost a YEAR ago from Salvador Vazquez on October 6th 2021.

    3
  • CJ Johnson

    Salvador Vazquez Are there any updates on this issue? The last update was nearly a year ago, to say there's no plans for this. This is the #10 most upvoted feature without a decision made about it. 

    3
  • Mele Bryant

    Yes to this!

    2
  • ibrahim Aqqad

    adding my vote to this 

    2
  • Angelweb SAS

    Hello, that would be really nice indeed.

    2

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