I just wanted to feedback on the editing of group macros with out requiring Global Access.
After speaking to your support guys who were very helpful explaining, it appears because a macro is in 2 groups they require the ability to edit Global (We have over 20 different groups and its not a requirement for them to have access to all of them.). The agent has access to both of these groups so it'd be great if this was available for them to do rather than it being an all access or needing to replicate them across departments which can cause errors when updating.
We have over 800 macros across all the groups many of which are multiple departments so needing to multiply these by departments then each one updating individually isn't really an optimum process.
Having an option for macro updates where it can allow agents in any of their multiple groups to edit would be great. For example you have Support, Player Relations and Technical groups. Agent A needs to create/edit a macro for Support and Player Relations, if the macro matches these groups and the agent has access to both then they can simply update these macros.
Por favor, entrar para comentar.