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Setting requester with a macro

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Publicado 18 de fev. de 2021

We have a number of use cases where agents are creating tickets to the same requester quite frequently. It would be very useful for there to be an option to set requester with the macro actions. External CC's as well. 

What is the current technical limitation to this? Or just not something that seemed useful enough to implement?


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Max Mittelmaier - could you send us an email - support@easternlogic.hk and we can help you with the settings and troubleshoot the issue?

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Come on Zendesk!

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