Add Requestor E-Mail Address on UI

7 Comentários

  • Jonathan March
    Community Moderator

    Hi Puneet, what part of which UI is this screen-clip from? I don't recognize the context.

    When we look at a ticket in Support, we still see the requester's name and email address, but it sounds like you are referring to something else.

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  • Puneet Misra

    @... Hello, 

    I am referring to a ticket in support as well, I can only see the requestors name and that the message was sent "via email", we were able to see the e-mail before but not anymore? Any suggestions?

    Screenshot removed by the Zendesk Community Team as it contained sensitive information.

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  • Puneet Misra

    In the previous UI there was a field right on top "To:" titled "From:" and this would display the email address in the same format as "To:". Having the "From:" field visible on tickets will be very helpful for our workflow.

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  • Jonathan March
    Community Moderator

    Hi Puneet,

    I'm sorry, but I don't recognize that UI or know where it comes from. I'm asking other long-time users (aka Community Moderators) and ZD community team if any of them can identify this.

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  • Dan Cooper
    Community Moderator

    The UI looks like it's the newer Agent Workspace.

    @... Agent workspace has a Customer Context panel that can be expanded on the right that should allow you to see details about the requester.

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  • Puneet Misra

    @... Thank you, this is a suitable workaround, although not ideal as compared to the previous Agent Workspace. 

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  • Reshma Renee
    Zendesk Luminary

    Can we also display created date on the panel like the old UI?

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