Feature Request Summary
Add a read-only permission to the custom role options for the business rules pages and Rule Analysis page/tool. They can read and dig into the rules for their analysis, but cannot create or edit rules.
The Rule Analysis page is a useful tool for efficiently reviewing and analyzing the configurations, seeing all of the email addresses, groups, tags, etc. and how they all tie together with business rules and views. We have non-admin business analysts who would benefit from having read-only access for this page, as well as the business rules pages (triggers, automations, SLAs) for searching, so that they can carry out analyses and audits, for specific projects and ongoing improvements to the configurations. They can then easily work with the admins to reference particular setups and collaborate with them to carry out change requests.
Product limitation or missing feature
Currently the only way for someone to access and use the business rules pages and Rule Analysis page is either:
1. Have the admin role
2. Have a custom role with the "Manage Business Rules" permissions.
Business impact of limitation or missing feature
Giving someone "Manage Business Rules" permissions is too much power; being able to create, edit and delete business rules. There is risk that they will make changes that will break something unintentionally. Even with user training, human error can occur. One of our instances have over 40 separate departments; handing out these powerful permissions to even just one person per department opens up serious risk to our business.
If we don't give them "Manage Business Rules", then the small list of people who do have the admin role are a bottleneck to sourcing the information. Either copy-pasting, or exporting info. But the resulting format of the information is not good and the person reviewing the information misses out on the handy features built into the Rule Analysis page.
Other necessary information or resources
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