Need Image and hyperlink Support for Slack-Zendesk Integration


2 Comentários

  • Jimmy Rufo

    CC @... for visibility.  This has turned into a desired workflow to parlay Slack messages into tickets.  However, this major limitation is a hindrance to making that happen effectively as we can't pull in complete messages into a ticket.

  • Julio H
    Zendesk Customer Care

    Hi @...

    Thanks for the feedback over the Zendesk App in Slack.

    Our Product Team has recorded this feedback.

    We understand that this limitation currently exists, and we are working on a new Integration where we will review all the new features needed for the next version.

    Currently, there is not an ETA, to know when this new integration will be available. You can visit our Developer Updates here: Developer updates where you will be able to see future updates.

    Have a wonderful day!

    Technical Support Specialist!


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