My company has began the process of of sending out an automated email to a 3rd party "target" email address based on whether our services are degraded or fully operational. Zendesk has been a fantastic way of accomplishing this, but we ran into the inconvenience of them replying to that message and that reply becoming its own ticket. We wish there was someway to either disable them from replying or make it so it does not create a brand new ticket. We have the message itself notated with a do not reply but they seem to be ignoring it.
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