Stop archiving my closed tickets after 28 days; or, "Varus, give me back my tickets!"

2 Comentários

  • Sam
    Community Moderator

    Hi Craig! In case it helps, Zendesk does allow you to access tickets once archived; they just don’t appear in Views anymore (due to the draconian way Views works… but I digress).

    Info on that here:

    We use Explore to see those tickets, but depending on your plan, you might need to choose another route, like ticket exports.

    The 28-day limit is an automatic Solved -> Closed route. Tickets are then archived 120 days after that time. I’m 100% with you though on how tickets become immutable once Closed.

  • Kolten Kittleson
    Zendesk Product Manager

    Hi Craig,


    Thank you for the feedback on the system rule! The two specific rules in play (closing tickets that have been solved for 28 days and archiving them after 120 days) are not configurable. As Samuel mentioned, those tickets are still in the account and could be accessed if needed. 

    There aren't plans to adjust this, however I encourage you to follow the announcements page for new releases and updates. 


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