When you merge a bunch of new tickets into a ticket that is pending, the pending ticket stays pending. But usually you're literally merging in the replies that ticket is waiting on. This then requires a second step of opening the ticket and setting it to open. When I merge new or open tickets into a pending, on-hold, or solved ticket, the most desirable behavior would be for the primary ticket to change status to the match the most open ticket merged in. If I merge in a pending and a new ticket, to a pending ticket, the ticket being merged into, should switch to open.
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