Limited functionality for bulleted and number lists in SupportRespondida
Is there any scope to expand the bulleted and numbered lists in Support?
Example below: -
In a B to B environment, we often sent out large emails and use the bulleted and number list formatting, this feature is very limited in the text editor for Support and causes us issues. Sometimes we already have the information we wish to share in a normal Outlook email or Word, when you try to copy this to ZD, it makes a mess of it and is very difficult to read.
A little like the limited options for text colouring, we would expect these basic features to be available when sending corporate emails to our customers, please consider these points as we need to send our mails in a professional easy to read format, which is not always possible with Zendesk.
When we started with Zendesk, we thought we had a full HTML editor available to us? This clearly isn't the case?
I am experiencing the same issue.
A generic expanding list used for memos, indexes, and articles would follow the same format in a word document. See below.
In ZD, the organization is limited to numbers and bullets.
up voting this request
Any feedback on this? Again it would seem that some basic html email writing is not possible in Zendesk?
Hello. It seems to have improved but only in terms of reliability, you still can't distinguish between the sub lines and the main heading.
Hello Adrian Bishop - Can you please share a screenshot to explain the problem?
Thanks for providing feedback. While we don't have an update for this request at this time, we appreciate you sharing that you would like us to expand the lists functionality. We have added this request to our list of future enhancements and we will share an update when we prioritize this. Thanks again!
Reine C's post is exactly what my org is looking for both with our Support field responses, as well as our Guide Article creation.
We work with our Knowledge Management team to pre-format our articles with collaborative applications prior to pasting them into ZD and articles with numerous steps require painstakingly manual edits to get published.
Hello Adrian Bishop - We recently changed the technology which powers our editors in support. Please let us know if you're still experiencing this issue. Thanks!
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