How to keep chat widget collapsed even when an agent is online?


2 Comentários

  • Kyle B
    Community Moderator

    Do you have any triggers set up in your Chat > Settings > Triggers section? 

    Before I manually created a trigger to open the chat widget after x amount of time, it stayed closed regardless if there were any agents online or not. The only difference being the button said Support or Chat depending on availability. 

  • Phoebe Morin
    Zendesk Customer Care

    Hi Lucas,

    I understand that you wish to make the chat widget minimized by default, this should be possible when you disable the chat badge from Chat Dashboard >> Settings >> Widget >> Appearance >> Chat Badge. Once the changes are saved you can try using a new incognito window to check your website and the widget should now show up minimized.

    Hope this helps. Let us know how it goes.

    Phoebe Morin | Senior Customer Advocate 


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