No way to enable//disable talk license via api?

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TylerE Comfort

Publicado 09 de ago. de 2021

I found this closed post with no answer regarding the ability to enable/disable talk licenses for agents via API.  I've scoured the Support API and Talk API references and could not find it in either.  

Do I really have to manually open the admin center for each agent to turn on their talk licenses?  This is very time consuming and seems like a pretty basic feature, especially since chat license permissions are listed in the reference materials.

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      Cheeny Aban

      Hi Tyler,

      Yes, you are correct!

       

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      TylerE Comfort

      Thanks Cheeny.  So this would be something we'd need enterprise to implement, correct?

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      Cheeny Aban

      Hi Tyler,

      The configuration object in the custom roles endpoint has a voice_access attribute. You can create a custom role with Talk access, then use the users endpoint to associate the custom role to a user, granting Talk access via API

       

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