Request: Please consider adding a new role, an admin of admins that is NOT the account owner. So they can make changes to admin roles.
Starting today (not sure when did it really start, but this wasn't a problem say last month), in order to enable a chat license/change the role, I need to do this from an admin section:
But as you can see, despite being an admin, my chat role (that I just enabled so I could go in an build a trigger for the team) is grayed out, I cannot switch it to Admin.
I contacted Support and they informed me that due to new changes to security, this change can only be done by the account owner now.
In our case, the account owner manages billing , he is not available to change things back and forth for us.
So, today, I have found myself unable to make the needed changes for team due to this restriction.
Please consider adding this additional role for companies where the billing person/account owner is not a technician/operations mgr working directly on Zendesk.
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