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Sort tickets by COLOR

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José Mejia

Publicado 28 de set. de 2021

It would be very helpful for us if we could sort tickets by certain colors in Zendesk.

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    Kolten Kittleson

    Zendesk Product Manager

    Hello José,

    We appreciate the feedback on sorting tickets, and well there isn't an option to color-code tickets now, you could create views based on ticket statuses. By creating those views, it would allow you to sort to show only those open (red), pending (blue), or on-hold (black) as an example. 

     

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