Use ticket assignee ID as a placeholder

1 Comentários

  • Love Penuliar

    Hi, Charlie!

    A placeholder for the ticket assignee ID does exist. For the assignee ID placeholder, you can use {{ticket.assignee.id}}. The same information is listed in this article about Zendesk Support placeholders reference under the User data section. With that placeholder being available, it also means you can use {{ticket.requester.id}} and {{ticket.submitter.id}}​ as valid placeholders for other workflows whenever you need them.

    Hope this helps and let us know if you'll need additional details.

    0

Por favor, entrar para comentar.

Powered by Zendesk