Pesquisas recentes

Sem pesquisas recentes

Use ticket assignee ID as a placeholder

image avatar

Charlie Smith

Publicado 15 de set. de 2021

We should have the ability to use the ticket assignee's ID as a placeholder in triggers. The only one that we can use is the current user's ID, and that is not always the data that is needed. 

1

1

1 comentário

Data
    image avatar

    Love Penuliar

    Hi, Charlie!

    A placeholder for the ticket assignee ID does exist. For the assignee ID placeholder, you can use {{ticket.assignee.id}}. The same information is listed in this article about Zendesk Support placeholders reference under the User data section. With that placeholder being available, it also means you can use {{ticket.requester.id}} and {{ticket.submitter.id}}​ as valid placeholders for other workflows whenever you need them.

    Hope this helps and let us know if you'll need additional details.

    1

    Por favor, entrar para comentar.

    Não encontrou o que estava procurando?

    Nova publicação