How to change the Internal Note background color?

11 Comentários

  • Nicole Saunders
    Zendesk Community Manager

    Hi Yaniv,

    It is not currently possible to change the background color of internal notes. There is an existing feature request for this kind of functionality which you can up-vote and add your comments to here: Zendesk background colours

    Also, if you scroll to the end of the comment thread, there are a couple of third-party apps suggested by other users that can help with these kinds of issues.

  • Stephani

    What does the blue background color represent

  • Dave Dyson

    Hi Stephani -

    Where you are seeing the blue background color?

  • Stephani

    Hi, when I send a public reply, the background color use to be white now its blue

  • Brett Bowser
    Zendesk Community Manager

    Hey Stephani,

    Can you provide a screenshot of what you see on your end? I tested this in my own account but I'm unable to replicate this issue on my end.

    Let me know!

  • Patrick Burnell

    We have a colour-blind agent who cannot decipher between the internal note colour and the public reply. 

    This is not ideal and would be a good feature to change. 

    Looks like people have been asking for this since 2017... Is there a reason this has been overlooked? 

  • Yaniv Dayan

    Hi Brett Bowser, Nicole Saunders,  and @..., how can we promote it and make Zendesk more colorblind-friendly? Aren't five years not enough?

  • Thomas Lang

    How is this not a feature yet? I wouldnt think it is overally complicated? Any news on this?


  • AMRANI Mustapha

    Hi, since our move to Agent Workspace this functionality has become imperative for us

  • Santino Scibelli

    Hi team,

    Since our move to Agent Workspace - this is a requirement for us and seems like this could be a small change + big win for Zendesk to allow customization background for the internal notes. We have agents who may experience accessibility issues and unable to distinguish the new internal note color compared to the old platform. Below are screenshots for reference - is there anyway to customize the internal note background color and/or make the yellow more prominent? Some agents have mistakenly noted they have not realized they were writing an internal note because the color is closer to white or looks like it is a public reply.

    New internal note color - softer white / yellow - some teammates have requested to change this as depending on their situation they cannot clearly distinguish this from a public reply


    Old internal note - more prominent yellow / teammates state this was easier to distinguish or recognize as an internal note compared to a public reply


    Please advise, this seems like a very small customization change that can be added to the platform. Thank you!

  • Larry Marchluk

    where is the cc box  I saw that someone requested it to be on the left hand side again  

    all I see is followers 


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